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Within five minutes he got the ridiculousness of the situation. The manager, Anthony Ormondo, appeared a few minutes later and I led with, “I want you to know I am very angry right now and I will try not to take it out on you.”Īnthony smiled with relief and was able to hear my concerns. I think its time for you to get your manager.” I recognized it was time to escalate the matter and said, “Well that’s not acceptable to me.
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I couldn’t resist adding, “This is probably the worst start to a customer service experience ever!” And here I am ready to plop down BIG bucks for a new iPad and you are telling me I now need to wait until 3:00 to be served?” But, nowhere in that email did it say anything about being on time or a consequence for being late. Your company emailed me directions with several things I needed to do for this appointment. I replied, “So, I really want to be sure I am getting this right. I replied as calmly as possible, “OK, let me make sure I understand what you just said, glancing at my watch and seeing it was 2:12, I no longer have an appointment?” My mouth surely must have been hanging open at this point. Since you are more than ten minutes late, you have forfeited your appointment. Then he glanced up at me and said the following: He scrolled through his iPad furiously looking for my information. I approached the first “genius” I saw and provided my name and appointment time. I pride myself on my timeliness but couldn’t have anticipated what followed. I strolled into the store a few minutes late, due to a lunch back-up at the Cheesecake Factory. I’m a good student and followed the directions to the letter.
GENIUS BAR APPOINTMENT UPDATE
Knowing a Sunday could be busy I made a 2:00pm appointment, which Apple confirmed with a detailed email (back-up your data, update your software, bring your passwords, etc…). But, depending on the kind of problem*, and whether the device is within warranty**, or whether you have AppleCare etc.It was my first time as a customer at the Apple Store. That is, it doesn't cost you anything to show your device to the genius. Tap it, and you'll be taken to a menu in which you'll need to pick your affected product.Ī Genius Bar Appointment doesn't cost anything. To book a Genius appointment, scroll down to ' Genius Bar'. Tap your preferred Apple Store to be taken to that Store's page. Use the Apple Store app to book an Apple appointment Type in your town or city to find your nearest store. Keeping this in consideration, how do I book a Genius Bar appointment? Click the “Start A Repair Request Today” link. Type your support issue into the search bar, or click the device or service you need help with. Open your browser and go to the Apple Support website.
GENIUS BAR APPOINTMENT MAC
Likewise, how do I book an appointment with Apple online? You can also set up an appointment online using your Mac or any other device with an Internet connection. Apple has of late changed genius bar appointments making the process of getting expert help in person frustrating and confusing. You can make an appointment online before you come in the store. If you want to get help from Genius Bars, you must make an appointment in advance since Apple stores are always busy. Scroll through to your preferred time and date until you're happy, and then select it.įurthermore, can I make a Genius Bar reservation online? Tap it, and you'll be taken to a menu in which you'll need to pick your affected product.